To contact any of our team, email us at [email protected]


Barney Business Development Manager

Barney worked in the NHS for over 12 years, with a focus on Data Management and Business Intelligence services and solutions. Having also worked as a support manager at EMIS for five years and, more recently, six years as a Business Development Manager providing analytics, data management and machine learning solutions to the NHS, Barney has a wealth of experience across both the public and private sector.

As Business Development Manager, Barney works to spread the value that Health Call can bring to the NHS with our digital health solutions. Barney’s passion lies in demonstrating that NHS-owned and designed solutions can deliver the best care for the patient alongside value for money.

Claire Head of Customer Success

With over 17 years of NHS experience, Claire has a comprehensive background ranging from community pharmacy and medicines optimisation to NHIR clinical research. She has worked across both primary and secondary care, with a particular focus on medical technology.

Claire is our Head of Customer Success, working across contracts, business development and marketing.

Janet Senior Project & Delivery Manager

Janet is an experienced Senior Project & Delivery Manager with a demonstrated track record of working in the Telco digital transformation & healthcare remote monitoring fields. She began her career at BT, working on large-scale web and app delivery & product management. She has professional accreditation and experience in both Agile and Waterfall project management methodologies.

Holly Head of Product and Delivery

Holly brings a wealth of experience spanning 15 years within the technology sector, where she’s held leadership, project, and programme management positions across diverse industries including iGaming, charity, and publishing. With a solid foundation in agile delivery and change management methodologies, Holly has consistently driven successful outcomes in complex project environments.

As Head of Product and Delivery at Health Call, Holly is pivotal in developing and delivering innovative products and new features, to ensure Health Call remains at the forefront of providing cutting-edge digital health solutions.

Mark Senior Project Manager

Mark has a strong background as an IT project manager, with 22 years experience delivering projects, both internally and to a number of private sector organisations, at IBM.

As Senior Project Manager at Health Call, Mark oversees the seamless end-to-end management of projects, from initiation through to closure.

Dee Office Manager

Dee has over 20 years of experience as a personal assistant and senior administrator, primarily in the private sector, including 10 years as PA to the Chairman within a luxury yacht business.

Dee joined the North East North Cumbria AHSN (now North East North Cumbria Health Innovation Network) in June 2019 as Programme Support Officer for the Great North Care Record, before moving to Health Call where she provides invaluable support for the whole team.


Holly Project Manager

Holly has a background in mechanical engineering, transitioning to Project Management in 2020. Her qualifications cover PRINCE2, Agile and Change Management methodologies, with some practical experience managing budgets, timelines, and risks effectively. With over 11 years of customer facing experience, she is well-equipped to provide a smooth interface between our clients and the front-line teams who will benefit from our services.

Catherine Product Specialist

Kay Customer Experience Manager

Kay looks after our customers throughout their Health Call journey and actively seeks out collaborative opportunities. Her role is to fully understand our customer’s needs and to continuously improve their experience.

From gathering feedback, to meeting new customers and day-to-day troubleshooting, Kay is passionate about building fantastic relationships with our customers, and ensuring they have the best possible experience.

Marc Senior Business Analyst

Marc is passionate about creating the right conditions for positive change for the public and frontline teams we serve at Health Call. He has a broad range of project management and change management experience to deliver this, bringing more than 15 years experience working in Development and Delivery roles across specialist services in Health and Social Care environments.

As a Senior Business Analyst in our Product and Delivery team, Marc works across delivering both the pathways and products that our customers require. He does this by utilising the diverse skills of the Health Call team, understanding and managing opportunities and risks, and communicating with stakeholders to a high standard.

Roy Clinical Safety Officer

Roy is an acute nurse by background with over 30 years of experience within the NHS, including ward management in a regional Neuroscience unit. Most recently, Roy’s role was within health informatics, where he worked collaboratively with fellow clinicians and IT teams on a wide range of digital developments, supporting the delivery of safe, efficient and effective patient care.

At Health Call, Roy works with the rest of the team to ensure clinical safety processes are embedded in all of the digital pathways we deliver. He also offers clinical safety advice, consultancy and training to our customers within both the public and private sector.

Joe Clinical Safety Support Officer

Joe is a Mental Health nurse by background, with a keen interest in clinical research and digital health innovation.

As part of our Clinical Safety team, Joe works to provide expert clinical safety advice, consultancy and training to our customers within both the public and private sector, whilst also ensuring that Health Call’s products meet the highest standards of clinical safety.

Patrick Business Analyst

Patrick joined us at Health Call in November 2022, bringing with him over twenty years experience of delivering software solutions directly to the customer.

Hayley Company Secretary

Hayley has over 14 years experience of working within the NHS, in finance and governance.  She is an Associate Chartered Management Accountant and a graduate of the NHS Financial Management training scheme.

Hayley is our Company Secretary, providing support to the Board, maintaining relationships with shareholders and ensuring high standards of corporate governance.