Two of Health Call’s shareholding organisations have reached the threshold to have a seat at the board.

Health Call is owned by seven foundation trusts based in the North East and North Cumbria. It was set up to share digital resources and best practice across the region. Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) and North Tees and Hartlepool NHS Foundation Trust (NTH) have both met the threshold which not only gives them a seat at the Board but a greater percentage shareholding in Health Call.

To reach the threshold, both trusts have developed their own pathways which mean that the rest of the region’s trusts can now make use of these as part of our ‘share and spread’ philosophy. Their pathways can also be used in other parts of the country too as we are increasingly rolling out Health Call products outside of the region.

CNTW has developed three new pathways:

  • Glasgow Antipsychotic Side-Effect Scale (GASS) which allows clinicians to collect data on medication side effects. Clinicians can access the patient feedback and are automatically notified if any responses are outside of a set criteria – helping to ensure high standards of patient safety.
  • Staying Well Plan is for patients to capture their progress following discharge from the trust. They can return to their record at any time so they can reflect on their progress and insights during their time in care.
  • Thought Diary allows clinicians to access patient reflections on their experiences prior to appointments. Patients can also access their diary submissions so they can review these. The electronic solutions will give services and their service users an additional choice in how data completed and collected.

NTH has developed several pathways over recent times including a digitised version of the Friends and Family Test, a long COVID screening assessment tool and a Step Counter app.

Ian Dove, Managing Director at Health Call said: “We are really pleased to welcome both trusts to their new status on our Board. We are working with both organisations will soon have new representatives from both trusts as board-level executives.

It benefits patients and clinicians alike as it means we have a greater range of products developed which cover both acute and mental health pathways which we can make available within and outside our region. Sharing and retaining digital expertise within the Health Call family helps to minimise costs to the NHS whilst also driving up innovation and adoption of digital solutions where they can positively impact on patient outcomes.