We are delighted to be awarded two “NHS in the North Excellence in Supply Awards” for developing a range of Digital Care Home solutions that are helping care home staff to remotely monitor residents’ health, quickly identify signs of illness and make electronic referrals to the appropriate NHS service.

We were named overall Supplier of the Year 2021 and Patient Experience Award Winner in this year’s awards – which celebrates inspirational collaborations between the NHS and its suppliers across the North of England.

With almost 4,000 people now registered on the Digital Care Home system, the innovation has enabled:

  • more than 30,000 referrals to be made
  • cut community nurse visits by 30%
  • saved the NHS around £8 million due to a reduction in unnecessary hospital stays.


Digital Care Home technology enables care home staff to keep track of basic health information such as blood pressure and heart rate. This data is then automatically submitted electronically into the patient’s NHS care record. The technology also allows staff to detect if health indicators are outside the normal range and flag this up with a community nurse.

The technology has been developed by Durham County Council and the County Durham and Darlington NHS Foundation Trust.

COVID-19 has accelerated the roll-out of Digital Care Home, which is now live in 94 care homes for older people, two specialist learning disability care homes and seven additional care establishments. The product is currently being rolled out across a further 300 care homes in South Tyneside, Gateshead, Newcastle, and South Tees.

Ian Dove, founding director of Health Call, said:

Initially we wanted to roll out Digital Care Home within two years to support technology adoption in care homes for older people. The COVID-19 pandemic accelerated this process and we achieved the roll-out in just 14 months. We’re thrilled that this achievement has been recognised in the form of these two prestigious awards.

Russ Watkins, Commercial Director at the Academic Health Science Network for the North East and North Cumbria, said:

Collaboration is at the heart of our health service and the NHS in the North Excellence In Supply Awards provide a platform to acknowledge some of the innovative partnerships between the NHS and its suppliers across the North of England. We’ve been blown away by the examples of collaboration between the NHS, businesses and the third sector showcased this year, many of which were prompted as result of the pandemic. Health Call’s double win at the awards offer a prime example of what can be achieved through innovative partnership working across the healthcare landscape. Congratulations to the team.