Health Call is delighted to announce that our ‘Digital Care Home’ solution has been shortlisted for Best HealthTech Solution for Patient Safety at this year’s HSJ Patient Safety Awards, recognising our outstanding contribution to healthcare.

As well as reducing community nursing visits by almost a third and reduced hospital admissions by an average of two per home, per month; it’s easy to see why Digital Care Home solution is generating a lot of positive attention.

Digital Care Home was created by Health Call to bridge the gap between care home staff and clinical teams and improve the safety and care that is provided to care home residents. Designed in collaboration with County Durham & Darlington NHS FT and Durham Dales Health Federation, amongst others, we are proud to be gaining national recognition for the benefits of this digital service.

We have been shortlisted amongst tough competition from hundreds of applicants across the country. The judging panel is made up of a diverse range of highly influential and respected figures within the healthcare community, including: Rachel Power (Chief Executive, The Patients Association), Jean Knight (Chief Operating Officer, Northamptonshire Healthcare FT) and Vincent Badu (Deputy Chief Executive, Kent & Medway Partnership Trust.

Ian Dove, director at Health Call, said: “We are thrilled that Health Call Digital Care Home has been shortlisted for Best HealthTech Solution for Patient Safety. This recognises the dedication from both our team and partners to improve the lives of care home staff, residents and clinical teams alike.”

The innovative service allows care home staff to refer patient details to clinical teams using a secure portal, such as a website or an app, providing observations such as blood pressure, oxygen saturation and temperature, whilst also providing any extra information on their concerns. This then calculates the National Early Warning Score 2 (NEWS2) based on the information provided, allowing clinical staff to triage effectively. The information can be pulled through to the patient’s electronic record on widely used systems such as EMIS and SystmOne, making it securely available to all appropriate clinical staff.

Ian continued: “Since the introduction of Digital Care Home, users have benefited from a 30 per cent reduction in community nursing visits, reduced hospital admissions by an average of two per home, per month, as well as empowering care home staff and ensuring clinicians are better informed to improve caseload management.”

Digital Care Home was delivered across County Durham and Darlington 12 months earlier than originally planned, showcasing our ability to develop innovative products at scale and pace.

Ian added: “Due to the success of the project in County Durham and Darlington, Digital Care Home is live across all 113 care homes for older people in the area and implementation has also commenced across South Tyneside’s 24 care homes.

“We are extremely proud of this service and have already put plans in place to further enhance and develop this over the next year, as well as adapting the service for use in other settings such as extra care.”



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