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Health Call is delighted to announce that its Digital Care Home solution has won the Best HealthTech Solution for Patient Safety at this year’s HSJ Patient Safety Awards, recognising our outstanding contribution to healthcare.

This collaboration with Durham and Darlington NHS Foundation Trust, Durham County Council and Durham and Darlington GP federations has led to better patient outcomes.

By enabling care home staff to refer patients details to clinical teams using a secure portal, Health Call’s unique NHS designed Digital Care Home solves one of the nation’s biggest healthcare challenges by allowing clinical staff to remotely monitor care home patients, resulting in quicker interventions and reducing the number of inappropriate hospital admissions. Care homes who have already adopted the solution have also recorded a reduction in the number of community nursing visits, minimising the risk of infection to vulnerable groups and protecting residents during the COVID 19 pandemic.

Following an intensive judging process, Health Call was handed the prestigious accolade ahead of a highly competitive shortlist.

Over 1000 guests tuned in to the Patient Safety Awards this year, which took a virtual format on Tuesday, 10th November 2020, to celebrate the very best achievements and innovations driving the national patient safety agenda.

Health Call were recognised for their ambition, visionary spirit and the demonstrable positive impact that the project has had on patient and staff experiences within the health and social care sector.

The judges said of Health Call Digital Care Home:

“This is an excellent entry, addressing a key patient safety issue in linking care homes with acute health care, and exemplifying the benefits for patients in connecting professionals via timely and relevant information. It is a fantastic example of multidisciplinary work that has results in enhancements to both the patient and professional experience, as well as the widespread embedding of national standards.

“Overall, this project demonstrates how patient safety and care can be maximised in a setting that is facing very challenging times.”

Ian Dove Director at Health Call, commented, “We are absolutely delighted to have been named as the winners in the Patient Safety Awards. It means a great deal to all our staff to be recognised in this way and we’re confident that the positive impact of this award will help to create a long-lasting legacy.

“Whilst being “singled out” as Winners from a group of such remarkable nominees in the category for Best HeathTech Solution for Patient Safety is hugely gratifying, most importantly we’re proud to be considered part of the NHS Awards Alumni – a community bound by a commitment to improve healthcare for all. This award will provide a tremendous boost to both staff at Health Call as well as the clinicians and patients we service, and I am sure it will bolster our efforts to develop and continually improve our services.”

This award marks our second award win in 2020 after winning HTN’s Partnership of the Year award in October. These accolades celebrate the use of technology and the expertise of our specialist Health Call team, as well as  our colleagues across the seven NHS Foundation Trusts in the North East and North Cumbria, who work together to collectively champion the delivery of  transformative digital health solutions across across the UK

The HSJ (Health Service Journal) Patient Safety Awards are led by Health Service Journal; a news and insights service that provides expert information on the healthcare sector for all healthcare workers connected to the NHS. HSJ is published by Wilmington PLC. The full list of 2020 winners and runners up can be found on their website.

With patient safety precautions across hospitals, care homes and the community being more important than ever in the current pandemic, we are elated to be recognised for our expertise and innovation in this category,

To find out more about Health Call’s digital health solutions, explore