Health Call wins Health Tech Digital Award for “Best Remote Monitoring solution” in partnership with North Tees and Hartlepool NHS FTby Health Call on 11th September 2024

We were thrilled to win the Health Tech Digital Award for Best Remote Monitoring solution in partnership with one of our shareholder Trusts, North Tees and Hartlepool NHS Foundation Trust in July. The award recognised the great outcomes achieved for service delivery and patients through the utilisation of Health Call’s remote monitoring platform, VirtualCare.

The team at North Tees have worked in close collaboration with us to deploy the platform, allowing for both step-up and step-down admissions, using remote monitoring for rapid titration of medications, early supportive discharge, and continuous monitoring from the comfort of the patient’s own home.

The technology has so far been implemented across heart failure, respiratory and frailty specialties, bringing together teams across acute, community and integrated single point of access.

Feedback from patients has shown that the solution offers them increased confidence and autonomy in managing their condition, with one patient sharing, “the home monitoring is good because if you feel unwell, you can check things yourself”. Every patient onboarded onto the solution is introduced to the digital monitoring platform, with approaches tailored to their ability to use technology. For those unable to use tech, clinicians input vital data directly, ensuring continuity of care from home. Patients able to use the technology can download the app and are introduced to the medical device kit, thereby reducing clinic visits for patients with heart failure. Data so far has shown a marked decrease in the number of heart failure clinic appointments attended by patients offered the remote monitoring pathway, instead, with a reduction of face-to-face appointments by 60%.

Our colleagues at North Tees and Hartlepool NHS Foundation Trust also won the award for Best Use of Technology (Acute Care) and Ken Anderson, group chief information and technology officer for University Hospitals Tees, the partnership of North Tees and Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust, shared, “What I think these successes truly highlight is how well our various services work together for the good of our patients. This wasn’t a tech team working in isolation – it was a group effort of clinicians, nurses, allied health professionals, information technology experts and more, all working with each other.”