The challenge

More than 200 musculoskeletal conditions affect 1 in 4 of the adult population, i.e. around 9.6 million adults. These musculoskeletal problems account for 30% of GP consultations in England.

Aches and pains can be a normal part of life but often prevent people from carrying out their usual day-to-day activities, including work. This devastatingly impacts the quality of life for many people in the UK, with millions of days lost each year.

The Solution

Patients can self-refer to access support for muscle, joint, soft tissue conditions and chronic pain direct from your Trust’s website without having to see a GP.

This solution supports fast access to self-care advice, expert opinion, diagnosis and treatment for various conditions.

The solution helps services to create a better patient experience by supporting people to receive the right care in the right place, first time.

Patients are also supported to self-manage their musculoskeletal conditions through a dedicated website which provides a range of helpful online guidance and advice.


  • Reduce waiting times
  • Improve access to services
  • Empower patients
  • Create a better patient experience
  • Reduced delays in care
  • More timely submissions
  • Better and more consistent data quality
  • More effective patient triage
  • Improved patient outcomes



  • Patient data is checked against NHS Spine
  • Self-referral from your preferred landing page
  • Functionality to onboard patients onto the service
  • Clinical alerts – Once a patient form has been submitted
  • Patients can submit a form on any device (tablet/smartphone/laptop/pc)
  • Patient questionnaire (including STarT Back)


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