MyHealthCall PEPCommunicate with your patients through the NHS App.

MyHealthCall Pep

Our Patient Engagement Platform has been specially developed by NHS professionals with clinicians and patients in mind.

MyHealthCall PEP allows patients to view and manage their outpatient appointments as well as access clinic letters, location and supporting information. Trusts can manage their own leaflet and document libraries in real time, and the consistent look and feel of the NHS App, with in-app notifications, creates an intuitive, familiar and trusted experience for patients.

Patient functionality

For the first time, patients can view all appointment information and correspondence in one place.

Through seamless integration within the NHS App, patients are able to use their single NHS login to:

• Read in-app messages about their appointments
• Add their appointment to their phone calendar
• Receive appointment reminders via in-app notifications, SMS and email
• Receive updates from the Trust about their appointment, such as potential delays or cancellations
• Set ‘paperless preferences’, removing the need for paper letters
• View letters and leaflets corresponding to their care digitally, as well as resources such as hospital maps and parking info.

Management functionality

• Integrated with NHS APP to NHS UX UI Standards
• Download clinical outcome letters
• Extract patient data
• Content Management Portal
• Secured using Role Based Access Controls
• Send patient alerts, in-app notifications, SMS and emails
• Broadcast messages can be sent to all patients or specific patient cohorts

Appointment Features

Correspondence Features

Features

• Integrated with NHS App to NHS UX standards
• Integrates with all EPR and PAS systems
• Consistent look and feel with the NHS App for a seamless experience
• Digitally inclusive with in app notifications, SMS & email communications
• Designed to Government Design Standards

The solution

The Patient Engagement Platform (PEP) has been specially developed by NHS healthcare professionals who recognised the need for a ‘digital-first solution’ to help streamline the patient experience and alleviate the administrative pressures faced by NHS colleagues.

With the NHS App already used by over 50% of patients across England, creating an already imbedded functional solution means people don’t need multiple apps or logins to manage their appointments and correspondence.

PEP allows organisations to upload appointments, letters and correspondence directly into the NHS App for patients to see and gives them a single point of contact to respond to, or amend things, in real time.

Our patient engagement platform is a new era for the NHS, and integration into the app is only beginning. We will soon be able to manage the entire patient journey from referral to discharge from the NHS App as a digital front door.

Health Call has a library of digital solutions, including Virtual Wards, PIFU, Waiting list validation and remote monitoring solutions which have the potential to integrate into our PEP seamlessly, allowing you to manage the whole patient journey with one platform and supplier.

Benefits

• Reduced paper letters & leaflets, meaning reduced operational costs   ​
• Reduced carbon emissions and supports achieving the Net Zero ambition ​
• Reduced admin burden; organisations receive fewer appointment related telephone calls, allowing for greater efficiency​
• Increased ability to plan work due to worklist creation from patient responses​
• Ensures patients receive timely communications; resulting in fewer missed appointments and improved patient satisfaction ​
• Digitally inclusive, email and SMS notifications available if no access to the NHS app ​
• Reduced DNAs also make for operational cost savings ​
• Patients feedback is that MyHealthCall PEP is seamless & easy to use ​
• Increase patient engagement with the NHS App, aligning with NHSE strategy

Integration

PEP Integration in 8 weeks

Full integration and setup in just 8 weeks with full wrap around support:

• Program & project management
• System integration
• Localisation
• Simplified integration
• Clinical safety

Technical Services

Health Call provides, as part of the PEP solution:​

• ITIL compliant platform build, run & maintenance of services​
• Service Integration & Management (SIAM)​
• Container Services & Application Packaging for old & new software components​
• Back up & Restore services to meet client requirements focussed on the following components:​
• Virtual machines​
• High performance cluster computing (HPC)​
• IaC States​
• Cloud Resources (EC2, RDS etc)​
• Databases​
• File Storage

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