MyHealthCall Pep

Manage appointments and communicate with patients through the NHS App.

Our Patient Engagement Platform has been specially developed by NHS professionals with clinicians and patients in mind.

Empower patients with the freedom and flexibility to manage their appointments using the NHS App effortlessly. Enhance service efficiency and minimise missed appointments (DNAs) while enhancing your service with a seamless digital experience.

Key benefits:

  • Reduce DNA Rates with the flexibility to manage care
  • Save money & resources
  • Support Net Zero by reducing printing & postage


  • Video Conferencing
  • Waiting List Validation
  • Forms Capability
  • eMeet & Greet

Our solution offers seamless integration into the NHS App. Provides patients with the ability to manage their outpatient appointments and communicate through the NHS App for an enhanced experience.



Patient functionality


Patients have the ability to:

  • Receive appointment reminders through in-app notifications and SMS
  • Amend, accept and cancel appointments
  • Access a single point of contact for their care
  • Amend, accept and cancel appointments
  • Receive updates about their appointment such as potential delays or cancellations
  • View letters and correspondence digitally and resources such as hospital maps and parking info


Management functionality

  • Integrated with NHS APP to NHS UX UI Standards
  • Download clinical outcome letters
  • Extract patient data
  • Content Management Portal
  • Secured using Role Based Access Controls
  • Send patient alerts, in-app notifications, SMS and emails
  • Broadcast messages can be sent to all patients or specific patient cohorts


  • Integrated with NHS App to NHS UX standards
  • Integrates with all EPR and PAS systems
  • Consistent look and feel with the NHS App for a seamless experience
  • Digitally inclusive with in app notifications, SMS & email communications
  • Designed to Government Design Standards

The solution

The Patient Engagement Platform (PEP) has been specially developed by NHS healthcare professionals who recognised the need for a ‘digital-first solution’ to help streamline the patient experience and alleviate the administrative pressures faced by NHS colleagues.

With the NHS App already used by over 50% of patients across England, creating an already imbedded functional solution means people don’t need multiple apps or logins to manage their appointments and correspondence.

PEP allows organisations to upload appointments, letters and correspondence directly into the NHS App for patients to see and gives them a single point of contact to respond to, or amend things, in real time.

Our patient engagement platform is a new era for the NHS, and integration into the app is only beginning. We will soon be able to manage the entire patient journey from referral to discharge from the NHS App as a digital front door.

Health Call has a library of digital solutions, including Virtual Wards, PIFU, Waiting list validation and remote monitoring solutions which have the potential to integrate into our PEP seamlessly, allowing you to manage the whole patient journey with one platform and supplier.



  • Could save each Trust over £1M on letters, printing, and postage
  • Reduce your carbon emissions
  • Patient transparency with appointments and correspondence
  • Integrated within the NHS App – no extra logins or requests for patients to download or register a new platform
  • Fully supported by patients. Research shows that;
  • 83% of patients say they will use PEP to speed up their health and care support
  • 81% like that everything will be in one place
  • 64% of patients support PEP as a means to saving the environment


PEP Integration in 8 weeks

Full integration and setup in just 8 weeks with full wrap around support:

  • Program & project management
  • System integration
  • Localisation
  • Simplified integration
  • Clinical safety

Product sheet

MyHealthCall PEP- FEB 24

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Our research shows patients find the system really easy to use and it’s also reduced our number of missed appointments by an average of ten per month. Each missed appointment costs around £150 so that’s £1,500 saved every month.